Client Care Summary

Chambers operate a client care policy a summary of the main points are as follows:

• Upon receipt of papers, the barrister will promptly determine if he/she is competent to undertake the work bearing in mind any conflicts of interest, time restrictions and funding arrangements.
• Instructing Solicitors will be informed of any preparatory steps needed to be made and are kept up to date with progress.
• Briefs or instructions are dealt with by the clerks professionally and efficiently and receipt is acknowledged within 24 hours.
• Receipt of all papers are acknowledged by way of letter
• Communications from professional clients are recorded and delivered appropriately
• Messages are checked regularly by Counsel and replies made by the end of that business day where practicable

The needs, concerns and interests of clients are constantly kept under review within Guildford Chambers by way of a feedback form, client questionnaire and complaint’s procedure. Please use the feedback form accessed from the navogation to the left and complaint's procedure can be downloaded here.